All orders will be processed and shipped after receiving payment via Paypal. Standard production time is 7-10 days.
We ship through USPS.
Accurate shipping and delivery information is required to ensure timely receipt of merchandise.
You will be notified of any delays in shipping. Please note, that delays may arise during national holidays.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Receipt of returned merchandise is not guaranteed.
Please note that returns/exchanges can only be made via mail. Our facility will only receive items that are delivered through courier services such as USPS, UPS, FedEx and DHL.
We are unable to track packages in international territories.
Accurate address and delivery information is required to ensure timely shipping and delivery.
We are unable to redirect orders once they have shipped.
We will inform you of any delays in shipping. Please note, that delays may arise during national holidays and sale periods.
Colorfull Plates does not take responsibility for duties and taxes applied in the country of delivery.
Easy Returns & Exchanges
Return / Exchange Policy
We stand behind our goods and want customers to be satisfied with them. Before every package leaves our facility, it is carefully checked by our fulfillment team. If you receive an item that has any damage, you must notify our Customer Service team immediately.
Within the US - Returns or exchanges must be made within 5 days from the date of delivery.
International - We allow 21 days for international exchanges and returns from the date of delivery.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
To be eligible for a return, your item must be unused, in its original condition and original packaging that it was received. REFUNDS OR EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
The handmade sticker is intact
No cuts, or cracks in the materials
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
Gift cards; sale items.
Only regular priced items may be refunded, unfortunately sale items or promotional items (when a discount code is applied) cannot be refunded.
Refunds (if applicable)
Once your returned item is received and inspected, you will be notified electronically of the status of your return request.
All refunds will be credited to your original form of payment or a Colorfull Plates Gift Card. When returning a gift, if we choose to provide a refund, you'll receive your refund only on a Colorfull Plates Gift Card.
Shipping Charges: Unfortunately, we do not refund shipping charges.
We only replace items if they are defective or damaged. If you request an exchange for the same item, please contact Customer Care via email at: email@example.com.