Refund policy

Return / Exchange Policy

Thank you for your interest or your purchase with Colorfull Plates!  We stand behind our goods and want customers to be satisfied with them. Before every package leaves our facility, it is carefully checked by our fulfillment team. If you receive an item that has any damage, you must notify our Customer Service team immediately. Due to the custom nature of our products, we do not accept returns or offer exchanges.  Please make sure the names for personalized gifts are spelled correctly and that the shipping address have been verified.

Customer must notify the Colorfull Plates team of defective items within three business days from the date of delivery.  

Exchanges
If something is wrong with your order, please let us know and we will do our very best to make it right.  We will gladly replace items if they are defective or damaged. If you request a replacement for the same item(s), please contact Customer Care via email at: hello@colorfullplates.com.

Eligibility
To be eligible for a product remake/replacement, you must contact customer service within 3 days from the delivery date.  All items are non-refundable. 

Please note:  We handle defective orders on a case-by-case basis with the ultimate objective of making our customers happy.

 

Shipping Charges
We do not refund shipping charges.